Shannon A. ([info]shannon_a) wrote,
@ 2009-06-26 19:38:00
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DirecTV Installed
And, we now have DirecTV. How did it go?

  • We got an appointment just 3 days after we requested the service.
  • We got a customer support call earlier today from the person directly in charge of our account, who gave us a direct number to call if there were any problems were the installation.
  • The installers showed up on-time.
  • The installers seemed highly competent and friendly.
  • When there was a problem with us not receiving all the channels we were supposed to, the installers got it fixed right away.
  • Everything was up and running within about 90 minutes.
  • Picture quality is crystal clear, as opposed to our sometimes pixelated picture from ComCast.
  • The DVR seems to do what we want, with nicer, more modern looking graphics than TiVo, but I'm not convinced the UI is as intuitive.

Overall, lots of pluses.

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[info]jheaton
2009-06-27 05:12 pm UTC (link)
The one thing TiVo has that I really missed when I used the DirecTV DVR was the ability to make keyword-based auto-record wish lists. On the other hand, the DirecTV DVR has a Play All feature, which was convenient when I let old Law & Order reruns pile up too long. On your broader point, you're right that DirecTV has better customer service than any of the several cable companies I've had to deal with over the years.

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